Frequently Asked Questions

If you don't see an answer to your question, just let us know and we'll do our best to get you an answer.


Email us

help@lensreplace.com



Orders
I’ve placed my lens order, what’s next?
After placing your order, simply send us your frames and we'll install your new lenses.

Lens replace
79 Madison Avenue
(Attn: #605)
New York, NY 10016
Shipping
During the ordering process, we’ll ask if you would like for us to email you a prepaid shipping label, or mail you a shipping kit which will include a sturdy box and a prepaid shipping label. Both options are free!
Please print and include your order confirmation. If you don’t have access to a printer, please write the order number on the outside of the box.
Our mailing address is:
104 East 37th Street
Suite 6A
New York, NY 10016
Shipping is always free both ways!
Sorry, for the time being, we only ship within U.S.
Prescription
What is a pupillary distance (PD)?
Your PD is the distance between your pupils measured in millimeters, and it helps us center your lens correctly for optimal clarity.
Lenses
What types of lenses do you use?
We use the highest quality lenses and coatings in the market. Among others, these are our major suppliers: Essilor, Vision-Ease, KBCo, Hoya, Varilux, Crizal, and Transitions. Also, your new lenses include a 1 year warranty against defect and craftsmanship. For more detail, please check out our lens warranty.
Returns & Warranty
What is the warranty on my new lens?
Your new lenses include a 1 year warranty against defect and craftsmanship. For more detail on our warranty, please click here.
Your Frames
How do I know if my frames are in good enough condition?
The last thing we want to do is damage or break your frames. As soon as we receive your frames the first thing we do is check there quality and condition. If we spot that they are not of high enough quality or are likely to break during lens installation, we will send you an email letting you know "Sorry we can't do this job" and they will be returned back to you and you will not be charged anything.


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